When you make a booking with “Easy Car Tour Naples” you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. These conditions in conjunction with the information set out on our website form the entire agreement between yourself and Easy Car Tour Naples. Easy Car Tour Naples reserves the right to change these terms & conditions without notice. Easy Car Tour Naples offers you the opportunity to purchase tourism-related products and services without registration.
Each product and service includes the following features, which you automatically agree to upon purchase:
Products offered by Easy CAr Tour Naples are valid as per the dates and times displayed at easycartournaples.com. Easy Car Tour Naples is not responsible or liable for any information that it does not directly provide.All requests for booking modifications/amendments must be directed to the info@easycartournaples.com telephone (+39)3888951988 or via whatsapp to (+39)08119568610.
Easy Car Tour Naples does not charge a fee to amend or change the dates or times of an existing booking, as long as the request is received by our Customer Care team more than forty-eight(48) hours ahead of your confirmed tour date. Easy Car Tour Naples will check if the change is possible and may in some cases require additional costs. This policy applies to all tours except tours with an in-person guide. If you request a date/time change Easy Car Tour Naples will attempt to honor your request; However Easy Car Tour Naples cannot guarantee date/time change requests as all requests and amendments are subject to availability. For change requests made within the 24h mark, Easy Car Tour Naples will make reasonable attempts to accommodate, but will charge fees associated with but not limited to the ticket cost and personnel cost to acquire/change tickets.
Easy Car tour Naples reserves the right to cancel, change or substitute any tour that you have booked at easycartournaples.com , at any time, for any reason. Easy Car Tour Naples reserves the right to cancel or modify a tour if it does not reach the minimum number of participants. In this case an alternative date or activity will be proposed.
Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action or ticket price increase without warning. Museum tickets/admissions are also subject to change without notice due to the addition and removal of Exhibitions by the museums. We only state this to reserve the right but have never had to enforce it.Prices may change with the use of promo codes. Our tours and experiences are able to be viewed in multiple currencies, but payment takes place in EURO. Our prices are fixed, and may vary depending on the season of operation. Our rates are updated once per day and may be slightly higher or lower than those found online.The FX rate at which we sell our tours are non-negotiable.
Easy Car Tour Napoli accepts payment by Mastercard, Visa, American Express, Klarna, bank transfer, Alipay. All credit card processing fees are incorporated into our prices. You will not be charged further for cc processing at checkout. Full payment by credit card is required to make a reservation. Cancellation of a tour without additional options, such as guides, tickets included, services other than those described in the tour, is possible with a full refund up to 24 hours before the date of the tour in question. After this time window, no refund will be possible and it will be considered as a no-show.
For any kind of cancellation, even for those where a full refund is possible, transaction costs that do not depend on Easy Car Tour Naples will remain non-refundable (1,5-2 % usually).
Fees are not limited to, but could include the ticket cost for tours that require the purchase of a ticket in advance. All cancellations should be submitted using this e-mail : bookings@easycartournaples.com
Refunds are disbursed at the discretion of management.
Fees are not limited to, but may include the cost of the ticket for tours that require the purchase of an entrance ticket to various sites in advance. These costs are not refunded under any circumstances, In the event of any cancellation, even where a full refund is provided, Easy Car Tour Naples will retain transaction processing costs which vary according to the figure, and are non-refundable. In the case of tours and activities where the presence of an in-person guide is expected, cancellations must be received by email at bookings@easycartournaples.com no later than 7 days before the start of the tour. Otherwise, no refund will be possible.
Cancellation due to planes, trains or cars:
As stated above, we do not refund customers within 24 hours of a tour, and this includes customers who are delayed due to flight or train cancellations, delays or problems caused by traffic or congestion, etc. We do not offer credit to any group or private tour that is cancelled within 24 hours of the tour start time.
Cancellations due to force majeure or reasons beyond our control will result in a credit or voucher for the client. This will be decided at the discretion of management on a case by case basis.
In the case of some tours, such as those which include Vesuvius as a destination, if access is denied by the site management, due to bad weather and for your own safety, no refund will be given.
Easy Car Tour Naples will then be able to offer customers an alternative, substitute destination available within the hours of the original tour booked.
Easy Car Tour Naples reserves the right to change the start time, date, meeting point of any tour or service booked through Easy Car Tour Naples or any affiliated company. Changes such as these occur in response to changes in the tourism landscape.Notification of any such change will be in the form of an email and telephone call to the contacts provided at the time of booking.Some tours are more susceptible to schedule changes. These tours are usually, but not exclusively, Pompeii and Vesuvius, Pompeii and Herculaneum, Campi Flegrei.
On a less frequent basis, tours can be subject to a date change. If the change is unacceptable to the user and no alternatives are possible, Easy Car Tour Naples will offer a refund or credit at the discretion of management on a case by case basis.
Easy Car Tour Naples is not responsible for any loss, injury or damage that occurs during the use of its services, e.g. robbery, car accident, illness, acts of terrorism, sickness.Easy Car Tour Naples is not responsible for the actions of its third party suppliers. Easy Car Tour Naples will ensure that all drivers have the appropriate insurance policy and license to transport tourists in their locality, and will take care of the training of drivers and guides, transferring to them the same conduct and ethics applied by Easy Car Tour Naples.
Easy Car Tour Naples advises all customers to purchase travel insurance in all circumstances possible. Easy Car Tour Naples is not a certified insurance seller and does not accept responsibility for future disputes with any travel insurance seller.
Travellers who require special assistance must report their disability or allergy to Easy Car Tour Naples at the time of booking. Easy Car Tour Naples will make every effort to accommodate all travelers, but not all historic sites are equipped for those who have difficulty walking. Travellers should be aware that disabled access is not required in Italy as it is in the United States for example (Americans with Disabilities Act). Some attractions, such as Vesuvius, will be difficult to access for those in wheelchairs. Easy Car Tour Naples recommends private tours for any client with serious mobility issues, and recommends contacting us in advance to arrange a tour or experience for people with special needs. In the event of a booking being made without notification of such needs, and therefore the tour not being able to go ahead, Easy Car Tour Naples will not provide a refund.
Easy Car Tour Naples has done all the appropriate research and planning to make sure that its customers are able to do all the tours planned on the Easy Car Tour Naples website, but we cannot be responsible for strikes in Italy. If there is a closure of a museum or archaeological site due to a strike, Easy Car Tour Naples cannot take responsibility because there is no way of knowing in advance. We will do our best to reschedule the affected tours, but rescheduling cannot be guaranteed. Most museums in Italy reserve the right to close for any reason they deem necessary. Easy Car Tour Naples cannot be responsible for the choices made by the management of archaeological sites, museums or churches.
It is strongly recommended that people who require special assistance book a private Easy Car Tour Naples tour with a companion who is physically capable and fully responsible for providing assistance. While Easy Car Tour Naples will make every effort to accommodate people with disabilities, it cannot be responsible for their personal assistance, and in order to ensure that you get the most out of your experience, we recommend that you book a private tour well in advance to give you flexibility with your schedule and to ensure that the best route of the tour is planned in advance to meet your needs.
Easy Car Tour Napoli accepts payment by Mastercard, Visa, American Express, Klarna, bank transfer, Alipay. All credit card processing fees are incorporated into our prices. You will not be charged further for cc processing at checkout. Full payment by credit card is required to make a reservation. Cancellations may be subject to a cancellation fee, which may vary depending on the tour, situation or case. Fees are not limited to, but may include the cost of the ticket for tours that require the purchase of an entrance ticket to various sites in advance. These costs are not refunded under any circumstances, In the event of any cancellation, even where a full refund is provided, Easy Car Tour Naples will retain transaction processing costs which vary according to the figure, and are non-refundable. In the case of tours and activities where the presence of an in-person guide is expected, cancellations must be received by email at bookings@easycartournaples.com no later than 7 days before the start of the tour. Otherwise, no refund will be possible.
Cancellation due to planes, trains or cars:
As stated above, we do not refund customers within 24 hours of a tour, and this includes customers who are delayed due to flight or train cancellations, delays or problems caused by traffic or congestion, etc. We do not offer credit to any group or private tour that is cancelled within 24 hours of the tour start time.
Cancellation due to force majeure or reasons beyond our control will result in a credit or voucher for the client. This will be decided at the discretion of management on a case by case basis.In the case of some tours, such as those which include Vesuvius as a destination, if access is denied by the site management, due to bad weather and for your own safety, no refund will be given.Easy Car Tour Naples will then be able to offer customers an alternative, substitute destination available within the hours of the original tour booked.
Easy Car Tour Naples reserves the right to change the start time, date, meeting point of any tour or service booked through Easy Car Tour Naples or any affiliated company. Changes such as these occur in response to changes in the tourism landscape.Notification of any such change will be in the form of an email and telephone call to the contacts provided at the time of booking.Some tours are more susceptible to schedule changes. These tours are usually, but not exclusively, Pompeii and Vesuvius, Pompeii and Herculaneum, Campi Flegrei.
On a less frequent basis, tours can be subject to a date change. If the change is unacceptable to the user and no alternatives are possible, Easy Car Tour Naples will offer a refund or credit at the discretion of management on a case by case basis.
Easy Car Tour Naples is not in the business of selling personal information, content, data or anything that is not the property of Easy Car Tour Naples. Easy Car Tour Naples assures the user and customer that we will not intentionally sell their private data that may be collected intentionally or unintentionally by Easy Car Tour Naples. The user is subject to these terms and conditions immediately upon entering our site.Easy Car Tour Naples reserves the right to supplement or amend at its discretion any provision contained in the Terms and Conditions, including any provision and/or directive referred to on the site.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@easycartournaples.com.
